FAQ

Your Cold Therapy Questions—Answered

Looking for cold plunge tubs for your wellness brand, gym, spa, or retail business? Explore answers to the top questions from importers and distributors worldwide.

Our chiller is super easy to install in 5 minutes, just plug and play. No need to change the circuit layout in your house.

Yes. Our chiller is hot sale in Middle East Countries, able to be installed in hot weather but it’s recommended to place it under a cool shelter to ensure heat efficiency.

Yes. Hi-Q chiller is equipped with defrost function, able to be installed and operated in cold weather.

Our self-own mold design team can implement your specific design in 5 working days, allowing high manufacturing flexibility and precision.

We use wooden boxes and foam padding but also customize packaging for OEM customers. If you have special needs, such as pallets or carton marks, please inform us in advance.

Yes. We are good at OEM/ODM service, and highly flexible in customizing size, structure, function, logo, and color. please let me know the specific requirements and I will get back to you shortly.

With 16 years of technical accumulation, we have been maintaining rapid development and a leading edge in the cold therapy industry.

We are granted with more than 50 patents for ice bath chiller, as well as CE, SAA, FCC, ROHS, ETL ,RED certificate.

Yes. we could provide sample, sample will be sent after your payment. If you confirm a new order (>$10,000) in future, we will refund the sample fee to you.

Yes, we attend the CES exhibition in US and Canton Fair in China. You may subscribe to our social media accounts for the updated news.

Yes. We treat every clients with sincerity and love to provide parts or aftersale guidance even though your chiller didn’t order from us.

Sure, We can deliver the chillers to any location you specify.

Our Hi-Q is a comprehensive multinational company integrating R&D, production,sales and international trade services, we have two R&D centers, more than 120 fully automatic production lines, equipped with more than 200 skilled production workers.

We have goods in stock that can be sent immediately after your payment, and it would take around 7-9 days by Express delivery to your address. May I know how many pieces you need? We will check the warehouse stock and let you know the shipping cost soon.

We accept T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow and so on. If you have agents in China, we also accept cash. It depends on which method is more convenient for our transaction.

By sea, by air, by train, and other land freight as well as Express. We also have special line to save cost for you. The shipping method depends on the weight & volume of the goods and whether you needs the goods in a hurry or not. we will provide the best solutions according to the actual situation.

We have a complete and skilled order process. We make samples before mass production. After the sample is qualified, we will begin mass production. All the equipment will undergo rigorous EXworkshop tests, such as waterproof tests, air leakage tests, pressure tests, leakage tests, assemble inspections, outlook inspections, function tests, and package tests. You will receive a test report before shipment.

Normally is one year warranty from the shipping date. If it is within the warranty period, our company or our nearest dealer will be responsible for it. If it is out of warranty, we will provide paid maintenance service.

Shipping by Express: in 5-9 workdays; by Air: in 4-5 workdays; by Sea: 28~34 days; by train: 20~27 days, Would you let me know how many pieces and where is your delivery address? We will give you a good solution.

Different products have different minimum order requirements, usually one carton, you can send an email to us to confirm according to the product.

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